Patient Resources

Welcome to our Online Patient Center! Here you can get information about what to expect during your visit with our doctors as well as important forms you can complete before your appointment to save time.

We want your visit to be as stress-free as possible. Our staff will do everything we can to make sure your experience is pleasant and convenient. If you have any questions about these forms, please don’t hesitate to contact us.

Patient Forms

Please download and fill out each of the following forms. HIPAA Notice of Privacy Practices is required.

Patient Reviews

We take pride in our work and value our patients’ feedback. Use one of the links below to leave or read reviews.

Contact Info

  • 9671 N Nevada Street
  • Suite 210
  • Spokane, WA, 99218

Phone: 509-468-2020
Fax: 509-468-3272

Hours

  • Monday
  • 8:30am - 5:30pm
  • Tuesday
  • 11:00am - 7:00pm
  • Wednesday
  • 8:30am - 5:30pm
  • Thursday
  • 8:30am - 5:30pm
  • Friday
  • 7:00am - 3:30pm
  • Saturday
  • Closed
  • Sunday
  • Closed

What to Bring to Your Appointment

  • Completed New Patient Paperwork (If unable to complete paperwork prior to appointment, please arrive 15 minutes early to do so.)
  • Vision AND Medical Insurance Cards
  • Photo Identification
  • Applicable Copays and/or Contact Lens Fees
  • All of your Prescription Glasses
  • Your Current Contact Lens Brand and Prescription
  • Your Medication List

Payment Options

Our office accepts cash, check, and major debit and credit cards including MasterCard and Visa, as well as Care Credit.

Don’t forget to use your:

  • Flexible Spending Plans
  • Health Savings Accounts (HSA)
  • Medical Savings Accounts (MSA)
  • Cafeteria Plans for most of your eye care needs

All of the above plans can be used for all your eye care and eyewear needs, including eyeglasses, contact lenses, routine office visits and medical office visits.

Care Credit

The Care Credit card is available to help people pay for health care expenses, often with an introductory period that is interest-free. We accept Care Credit for all of our services.

To learn more or apply for the card, visit Care Credit here.

Insurance

Since there are so many insurance plans and various levels of coverage, please contact our office for clarification. Our staff will do their best to verify and explain your benefits prior to your visit. You may also find it helpful to contact your insurance company, vision plan and/or human resource department.

Insurances We Accept

AARP
Aetna
AmeriBen
Asuris
Blue Cross Blue Shield
Community Health Plan of WA
Cigna
Federal Blue Cross
First Choice
First Health
GEHA
Group Health Options (PPO Only)
Inland Northwest Health Services (INBA)
Lifewise
Medicare/Medicare Med-Advantage/RR Medicare
Medicaid/Apple Health (Except GH)
MESO
Molina
National Association of Letter Carriers (NALC)
Spectera (Exam Only)
Premera Blue Cross (PBC)(Except PBC Med Advantage)
Regence
Tricare
UMR
Uniform Medical Plan (UMP)
Unite Health Care (UHC)
Vision Care Plan (VCP)
Vision Service Plan (VSP)

Insurance FAQ’s

What does my Vision Plan cover?

Most vision plans cover one “well” eye exam every 1-2 years and partial or discounted hardware coverage, including glasses and/or contact lenses. Your exam includes a refractive diagnosis, which determines your eyeglass prescription and an in-depth evaluation of the health of your eyes. Vision plans cover vision diagnosis’ known as nearsighted, farsighted and some forms of astigmatism.

What does my Vision Plan NOT cover?

Vision plans do not cover medical eye care. Office calls for infections, injury, dry eyes, allergy, floaters, vision loss, disease management, etc. are not covered under your vision plan. These appointments are billed to your medical insurance plan. In addition, any specialty testing that may be performed during your routine eye exam or medical office call is required to be billed medically and is not covered by your vision plan.

Why are you billing my Medical Insurance?

If you are having a problem with your eyes or vision that we find to be caused by a medical issue or if you have a pre-existing condition or any disease that can affect vision or cause blindness (cataracts, glaucoma, dry eye, diabetes, high blood pressure, cholesterol, etc.) then your appointment will be considered medical care. In addition, any specialty testing used to diagnose or monitor an eye issue is considered medical care, even if the test is performed during your routine eye exam. These services will be billed to your major medical insurance and may be subject to deductible and/or co-insurance. Vision plans do not cover medical eye care.

How do you decide which insurance entity to bill?

We must follow the rules that are set by our contract with your insurance company. At the time of service, we require documentation of both your Vision Plan and Medical Insurance. Once you have been evaluated by the doctor, the billed entity is determined by the final diagnosis and treatment plan.

Why is there a contact lens evaluation fee?

This fee covers the extra tests performed by the doctors along with any necessary follow-up visits and trial lenses. These procedures are only done on patients that wear contacts; in addition to the services provided during the annual eye exam.

Why doesn’t my insurance cover that fee?

Insurance companies view most contact lenses as elective vision correction. Most insurance companies take the position that if your vision can be corrected with glasses, then contacts are not medically necessary and therefore, are not covered as extensively as glasses and your annual eye exam.

What if I still have questions?

We believe that understanding your insurance and our policies is an essential part of quality care. If you have any questions regarding your vision coverage or these policies, please feel free to contact our office. You may also find it helpful to contact your insurance company, vision plan and/or human resource department.